Last Updated: September 16, 2025
iChef ~ we operates a food delivery application that connects customers and chefs. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application or website (collectively, the "Service"). By using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information from two types of users: Customers (individuals ordering food or hiring chefs) and Chefs (individuals providing food or services).
a. Information You Provide
- Customers:
- Account Creation and Verification: Name, email address, phone number, and location data during onboarding and self-verification.
- Profile Settings: Information you provide when editing your profile, managing addresses, or updating preferences (e.g., BMI, password).
- Orders and Bookings: Details about food orders, chef bookings for special events, cart items, and payment information (processed via third-party payment providers).
- Interactions: Messages sent via in-app chat with chefs, reviews of chefs or orders, and ratings submitted.
- Account Management: Order history, booking history, and actions like account deletion or password changes.
- Chefs:
- Account Creation and Verification: Name, email address, phone number, identity documents, and other verification details (e.g., government ID, certifications).
- Profile and Dashboard: Information about your services, addresses, and preferences.
- Order Management: Data related to pending, processing, or delivered orders, including customer interactions via chat and reviews received.
- Account Management: Actions like updating profile, changing passwords, or deleting accounts.
b. Information Collected Automatically
- Location Data: For customers, we collect real-time location data to enable food delivery and chef hiring based on your selected location.
- Usage Data: Information about how you interact with the Service, including pages visited, features used (e.g., search, cart, order tracking), and time spent on the app.
- Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
- Analytics: We use tools to collect aggregated data on app performance, such as crash reports or user behavior (e.g., which features are most used).
c. Information from Third Parties
- Payment Processors: We receive confirmation of transactions but do not store full payment details.
- Verification Services: For chefs, we may receive verification results from third-party identity or document verification providers.
2. How We Use Your Information
We use your information to provide, improve, and secure the Service:
- Account and Service Delivery:
- Enable customer onboarding, chef verification, and profile management.
- Process orders, bookings, and payments.
- Facilitate in-app chat between customers and chefs.
- Order Management:
- Allow customers to track, cancel, or review orders.
- Enable chefs to manage pending, processing, or delivered orders via the dashboard.
- Personalization:
- Display relevant chef profiles, search results, or recommendations based on location or preferences.
- Use customer BMI data (if provided) to offer tailored suggestions.
- Analytics and Improvement:
- Analyze usage patterns to enhance app functionality and user experience.
- Monitor order statuses and app performance for quality assurance.
- Security and Compliance:
- Verify identities and documents to prevent fraud.
- Protect accounts with secure password management and deletion options.
- Communication:
- Send order confirmations, updates, or notifications (e.g., delivery status, booking confirmations).
- Respond to customer or chef inquiries.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following cases:
- Between Users: Customer and chef information (e.g., names, order details, chat messages) is shared as needed to facilitate orders or bookings.
- Service Providers: We share data with third-party providers for:
- Payment processing (e.g. Stripe).
- Identity and document verification for chefs.
- Analytics and crash reporting (e.g., Google Analytics).
- Legal Compliance: We may disclose information if required by law, such as in response to a court order or government request.
- Business Transfers: If iChef is acquired or merged, user data may be transferred as part of the business assets.
4. Your Choices and Rights
- Customers:
- Manage your profile, addresses, order history, or bookings via the app’s settings.
- Opt out of location tracking (note: this may limit delivery functionality).
- Delete your account or change your password in the app settings.
- Access or request deletion of your data by contacting us at Support@iceinnovations.com.
- Chefs:
- Update verification documents, addresses, or profile details via the dashboard.
- Delete your account or change your password in the settings.
- Request access to or deletion of your data by contacting us.
- All Users:
- Review this Privacy Policy in the app settings.
- Rate the app or contact us for support.
5. Data Security
We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is completely secure, and you share information at your own risk. Report any security concerns to Support@iceinnovations.com.
6. Data Retention
- We retain user data for as long as your account is active or as needed to provide the Service.
- Order and booking history may be retained for business or legal purposes.
- Upon account deletion, we remove personal data.
7. International Data Transfers
If you use the Service from outside US, your data may be transferred to servers in your country or other regions. We ensure appropriate safeguards for international data transfers.
8. Children’s Privacy
The Service is not intended for users under 13. We do not knowingly collect data from children. If you believe we have such data, contact us at Support@iceinnovations.com.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via the app or email. Check this page regularly for updates.
10. Contact Us
For questions or requests regarding your data, contact us at: